FAQ
Do I need a WhatsApp Business account to use Zprox.Chat? Yes, for WhatsApp. You need a Meta Business account with a WhatsApp Business Account and a verified phone number. See Connect your WhatsApp Business account.
Can I connect more than one WhatsApp number? Yes. Connect as many as your plan allows, and switch between them in the Inboxes panel in Chats and in the account picker in Lead Studio.
Why can't I send a normal message to a customer? WhatsApp only allows free-form messages within 24 hours of the customer's last message. Outside that window, send an approved template. See Understand the 24-hour messaging window.
How long does template approval take? Meta usually reviews a template within minutes, but it can take up to 24 hours. Zprox.Chat updates the status for you.
Can I schedule a broadcast to send later? No. A broadcast either sends now or is saved as a draft for you to send later. To send on a clock, build an automation with a Schedule trigger. See Block library reference.
Can I use Zprox.Chat on my phone? Yes. The app adapts to small screens. Select the menu icon in the top-left corner to open the navigation drawer.
Who can see a conversation? Admins see every conversation. Sales users see only the conversations assigned to them. Viewers have read-only access to the pages they're granted.
What happens to a conversation an AI agent is handling when I reply? Select the robot icon in the chat header to pause the agent and take over. Select it again to hand the conversation back. See To take over from an AI agent.
Where are my API keys stored? WhatsApp access tokens and AI provider keys are encrypted at rest with AES-256-GCM and are never shown in full after you save them.
Can I import contacts from a Google Sheet? Yes. In Lead Studio, select Import, paste the Google Sheets link, and map the columns. See To import leads.
Do Instagram and WhatsApp share the same contact record? Contacts are stored per channel. Lead Studio can show every channel at once, or one account at a time.
Can I send images or voice notes on Instagram? Not yet. File attachments, the media library, and voice messages are WhatsApp-only today.
What's the difference between an automation and an AI agent? An automation follows the exact path you draw. An AI agent decides what to say using a language model. An automation can hand a conversation to an agent with the Handoff to AI Agent block.
Why does my sidebar show fewer items than this guide describes? Either your role doesn't grant those pages, your plan doesn't include those features, or an app such as Shopify appears only once a store is connected.
Are the costs on the Usage & Costs page my actual bill? No. They're estimates for planning. Your Meta and AI provider invoices are the authority. See To review usage and costs.
How do I stop messaging someone who asked to be left alone? The contact details panel shows an opt-out notice. Respect it — don't include that contact in marketing broadcasts.