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Plans, billing, and usage

Admin only.

This section explains the following:

To view and change your plan​

  1. Select Plans & Billing in the sidebar. Your current plan is named at the top and its card is highlighted.

  2. Select monthly or yearly to switch the billing cycle. Prices update.

  3. Review the plans. Each card lists what the plan includes and its limits.

  4. On the plan you want, select the action button. What it says depends on your situation:

    • Pay online — pay now by card or another method. See To pay online.
    • Request this plan — asks your provider to activate it. A banner confirms the request is pending.
    • Switch to this plan — appears for free plans.
    • Request pending — you already asked for this plan; wait for activation.

To pay online​

  1. On the plan card, select Pay online. A menu of available payment gateways appears.
  2. Select a gateway. Zprox.Chat supports Cashfree, Razorpay, and PayU, depending on what your provider has enabled.
  3. Complete the payment in the checkout window.
  4. You return to Zprox.Chat. A green confirmation appears and your plan is active straight away.

Important: You must verify your email address before you can pay online. See To verify your email address.

Note: If a payment fails, Zprox.Chat returns you to the Plans page with a message. No plan change is made until payment is confirmed.

To buy an add-on​

Add-ons give you extra capacity on top of your plan, for example one more AI agent. They stack on the plan limit and carry their own validity period.

  1. On the Plans & Billing page, scroll to the add-ons section.
  2. Select the add-on you want, then select the pay action and choose a gateway.
  3. Complete the payment. The extra capacity is active immediately.

Note: Add-ons are available only while you have an active subscription.

Understand plan limits​

Your plan caps things such as the number of AI agents, the number of automations, and the number of campaign messages per month.

  • Panels for features your plan doesn't include still appear in the sidebar. Opening one shows a panel explaining the feature, with a link to Plans & Billing.
  • When you try to create or use something beyond your limit, an Upgrade your plan dialog appears with the reason. Select View plans to go to Plans & Billing.
  • Counters next to AI Agents, Automations, and Forms show how much of your allowance you've used.

To review usage and costs​

  1. Select Usage & Costs in the sidebar.

  2. Select 7 days, 30 days, or 90 days.

  3. Review the cards:

    CardWhat it shows
    Total spend (est.)Estimated total for the period.
    WhatsAppEstimated Meta cost and the number of billable messages.
    AI modelsEstimated model cost and the number of tokens used.
    Average / dayEstimated spend per day across the period.

  4. Review the charts:

    • Daily spend — estimated spend per day, split between WhatsApp and AI.
    • WhatsApp by category — per-message cost by Meta conversation category.
    • AI by model — token cost per model.

Important: These figures are estimates for planning. Your Meta and AI provider invoices are the authority.